Surplus — Support

Need help with Surplus? We’re here.

Contact

Email: support.gravita@gmail.com

We typically respond within 1–2 business days.

Frequently Asked Questions

Is Surplus free?

Yes. Your weight log, daily checklist, calorie/macro targets, streak, and stats are free, with no paywall. Surplus Pro is an optional subscription that unlocks the AI Meal Generator — personalized meal and meal-plan suggestions built around your surplus target.

How do I cancel my Surplus Pro subscription?

iPhone: open Settings → tap your name → Subscriptions → Surplus → Cancel Subscription.

Android: open the Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Surplus → Cancel.

Cancellation takes effect at the end of your current billing period; you keep Pro access until then.

How do I restore a previous purchase?

Open Settings → Restore Purchases inside the app. Make sure you are signed in to the same Apple ID or Google account that originally bought Pro.

My AI meal generation failed. What can I do?

Check your internet connection and try again. Meal generation needs a connection because it is processed securely on our server. If the issue persists, email us a short description of what happened.

How does Surplus calculate my calorie surplus?

Surplus estimates your maintenance calories from the details you enter, then adds a surplus so you gain weight gradually. These are estimates — adjust based on your real weight trend over a few weeks.

Will Surplus give me medical or dietary advice?

No. Surplus is a self-tracking tool, not medical or dietary care. Its estimates and AI meal suggestions are for general information only — they are not a substitute for a doctor or registered dietitian.

Is my data private?

Yes. Your weight log, food entries, checklist, and stats are stored locally on your device. See our Privacy Policy for the full breakdown.

Which devices does Surplus support?

iPhone and Android phones. See the store listing for the minimum OS version.

Bug Reports and Feature Requests

We read every message. When reporting a bug, please include:

Your device model and OS version
What you were doing when the issue happened
A screenshot or screen recording if you have one